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At Elyndra London, we are committed to ensuring that your order is processed efficiently, packaged with care, and delivered as quickly as possible.
This Shipping Policy explains how we process and deliver orders placed through www.elyndralondon.com.
Order Processing Time
Once your order has been placed, please allow 1–3 business days for processing.
During this time, we verify your order details, confirm your shipping information, and prepare your items for dispatch.
Business days are Monday to Friday, excluding public holidays.
Delivery Time
After your order has been processed and dispatched, estimated delivery is 3–7 business days.
Please note that delivery times are estimates only and may occasionally vary due to courier delays, customs procedures, peak shopping periods, public holidays, severe weather, incorrect shipping information, or other circumstances beyond our control.
Direct Supplier Shipping
To provide efficient service and competitive pricing, many of our products are shipped directly from our carefully selected suppliers.
Rather than first shipping products to our warehouse and then forwarding them to customers, your order may be dispatched directly from one of our supplier facilities.
As a result, some orders may be shipped from overseas, including from China.
This fulfilment model helps reduce unnecessary handling and allows us to deliver your order as efficiently as possible.
Shipping Carriers
We offer free shipping throughout the United Kingdom.
Depending on the product, supplier location, and delivery address, orders may be shipped using Royal Mail or other trusted local and international delivery partners.
Where tracking is available, you will receive your tracking information by email once your order has been dispatched.
Shipping Costs
We provide free standard shipping on all orders delivered within the United Kingdom, unless otherwise stated during checkout.
Incorrect Shipping Information
Please ensure that your shipping details are accurate before completing your order.
If you notice an error after placing your order, please contact us as soon as possible at:
We will do our best to update your information before your order is processed. Once an order has been prepared for shipment or dispatched, we may no longer be able to modify the delivery address.
Delayed Deliveries
If your order has not arrived within the estimated delivery timeframe, please contact us at:
To help us assist you quickly, please include your full name, order number, and the email address used when placing your order.
We will investigate the status of your shipment and provide further assistance.
Lost or Missing Parcels
If your tracking information indicates that your parcel has been delivered but you have not received it, we recommend first checking with members of your household, neighbours, your local delivery office, or the courier.
If you are still unable to locate your parcel, please contact us at:
We will review the situation and work with the shipping carrier to help resolve the issue whenever possible.
Contact
If you have any questions regarding shipping or delivery, please contact our customer support team:
Email: Info@elyndralondon.com
Website: www.elyndralondon.com