Last updated: Today
At Elyndra London, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.
This Return & Refund Policy applies to all orders placed through www.elyndralondon.com.
30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee on eligible items.
To request a return, you must contact us within 14 days of receiving your order. Once your return has been approved, the item should be sent back promptly following the instructions provided by our customer support team.
Return Eligibility
To qualify for a return, your item must:
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Be unused, unworn, and in the same condition in which it was received.
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Include all original tags (where applicable).
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Be returned in its original packaging.
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Be accompanied by proof of purchase or your order confirmation.
Before returning any item, please contact us at:
Returns sent without prior approval cannot be accepted.
We do not charge any restocking fees.
Return Instructions
If your return request is approved, we will provide detailed instructions explaining how and where to send your package.
Please do not send products back until you have received confirmation and return instructions from our customer support team.
Return Shipping Costs
Unless otherwise required by applicable consumer protection laws, return shipping costs for change-of-mind returns are the responsibility of the customer.
Returned items should be packaged securely to prevent damage during transit.
Return Address
Once your return request has been approved, your package should be sent to:
4th Floor, Guangfuling Smart Technology Innovation Park
Xinbao 3rd Street, Dalang Town
Dongguan City, Guangdong Province
China
Damaged, Defective or Incorrect Items
Please inspect your order as soon as it arrives.
If you receive an item that is damaged, defective, or incorrect, contact us immediately at:
We will investigate the issue and work with you to provide an appropriate solution.
Non-Returnable Items
For hygiene, safety, or legal reasons, certain products cannot be returned, including but not limited to:
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Perishable goods (such as food, flowers, or plants)
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Custom-made or personalised products
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Personal care and beauty products
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Hazardous materials
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Flammable liquids or gases
If you are unsure whether your item is eligible for return, please contact us before submitting a return request.
Exchanges
The quickest way to receive a different item is to return your original purchase once it has been approved and then place a new order through www.elyndralondon.com.
UK Consumer Rights
Nothing in this policy affects your statutory rights under applicable United Kingdom consumer protection legislation.
If additional consumer rights apply under local law, those rights remain fully valid and unaffected by this policy.
Refunds
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
If approved, your refund will be processed to your original payment method within 10 business days.
Please note that your bank or payment provider may require additional time before the refunded amount appears in your account.
If more than 15 business days have passed since your refund was approved and you have not yet received it, please contact us at:
Need Help?
If you have any questions regarding returns or refunds, our customer support team is happy to assist you.
Email: Info@elyndralondon.com
Website: www.elyndralondon.com