Last updated: Today
At Elyndra London, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or make a purchase through www.elyndralondon.com.
By using our website, you agree to the practices described in this Privacy Policy.
Information We Collect
When you visit our website, create an account, or place an order, we may collect information including:
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Full name
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Email address
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Phone number
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Billing address
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Shipping address
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Order details
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Payment confirmation information
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Device and browser information
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IP address
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Website activity, including pages viewed and products added to cart
We only collect information that is reasonably necessary to operate our store, process orders, improve our website, and provide customer support.
How We Use Your Information
We may use your personal information to:
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Process and fulfil your orders
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Send order confirmations and shipping updates
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Respond to customer service enquiries
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Manage returns, refunds, and exchanges
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Improve our website and shopping experience
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Detect fraud, security risks, or suspicious activity
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Send marketing communications if you have opted in
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Meet legal, regulatory, and tax obligations
Shopify
Our store is hosted on Shopify.
Shopify provides the ecommerce platform that allows us to sell our products and services to you. Your personal information may be stored through Shopify’s secure data storage, databases, and applications.
Payment Information
Payments are processed securely through trusted payment providers.
Elyndra London does not store your complete credit card information.
Depending on your chosen payment method, your payment may be processed through providers such as credit card networks, Apple Pay, Google Pay, Shop Pay, or other secure payment services available during checkout.
Sharing Your Information
We may share your personal information with trusted service providers where necessary to operate our business.
This may include:
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Shopify
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Payment processing providers
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Shipping and delivery carriers
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Suppliers and fulfilment partners
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Customer support platforms
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Email marketing providers (if you subscribe)
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Analytics and website performance tools
We only share information when necessary to provide our services, complete orders, improve our website, or comply with legal obligations.
Direct Supplier Fulfilment
To provide efficient order fulfilment, some products may be shipped directly from our trusted suppliers, including suppliers located overseas.
When required to complete your order, we may share relevant information with these suppliers, including:
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Your name
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Shipping address
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Order details
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Contact information
This information is only shared to ensure your order can be processed and delivered successfully.
Marketing Emails
If you subscribe to our email list, we may send you updates regarding:
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New products
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Special offers
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Promotions
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Sales events
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Store updates
You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us at:
Cookies
Our website uses cookies and similar technologies to improve your browsing experience.
Cookies may help us to:
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Remember your preferences
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Understand website traffic and usage
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Improve website functionality
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Support checkout and purchasing processes
You can control or disable cookies through your browser settings. Please note that some website features may not function correctly without cookies.
Data Security
We take reasonable measures to protect your personal information.
However, no method of internet transmission or electronic storage is completely secure. We use trusted platforms and service providers to help protect your information.
Data Retention
We retain your personal information only for as long as necessary to:
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Provide our services
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Process and manage orders
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Meet legal and regulatory requirements
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Resolve disputes
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Maintain accurate business records
Your Rights
Depending on your location and applicable laws, you may have the right to:
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Request access to your personal information
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Request corrections to inaccurate information
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Request deletion of your personal information
To make a privacy-related request, please contact us at:
Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices, security, or content of external websites. We recommend reviewing the privacy policies of any third-party websites you visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, services, or legal requirements.
Any updates will be posted on this page with the revised date.
Contact Us
If you have any questions regarding this Privacy Policy, please contact us:
Elyndra London
Website: www.elyndralondon.com
Email: Info@elyndralondon.com