Last updated: Today
Welcome to the Elyndra London FAQ page.
Here you will find answers to some of our most common customer questions regarding shipping, returns, refunds, and orders.
How long does shipping take?
Orders are usually processed within 1–3 business days.
Once your order has been dispatched, delivery typically takes 3–7 business days.
Please note that delivery times are estimates and may vary due to courier delays, peak shopping periods, public holidays, or circumstances outside our control.
Where do you ship from?
Some orders are shipped directly from our trusted suppliers.
This may include suppliers located overseas, including China.
We use this fulfilment method to improve efficiency, reduce unnecessary handling, and help ensure your order is delivered as quickly as possible.
Do you offer free shipping?
Yes, we offer free shipping throughout the United Kingdom.
Do you offer returns?
Yes, Elyndra London offers a 30-day money-back guarantee on eligible products.
To request a return, please contact us within the required timeframe at:
Please review our full Return & Refund Policy for complete details regarding eligibility and return conditions.
How do I start a return?
To begin a return, please contact our customer support team at:
Please include:
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Your full name
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Order number
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Reason for the return
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Photos of the item if it is damaged, faulty, or incorrect
Our team will review your request and provide the next steps.
Who pays for return shipping?
For change-of-mind returns, unwanted items, or size-related returns, the customer is responsible for return shipping costs unless otherwise required under applicable UK consumer protection laws.
If your approved return address is located with one of our suppliers overseas, the customer is responsible for arranging and covering the return shipping cost.
When will I receive my refund?
Once your returned item has been received and inspected, we will confirm whether your refund has been approved.
If approved, your refund will be processed to your original payment method.
Please note that your bank or payment provider may require additional processing time before the refund appears in your account.
What if my item is faulty or incorrect?
If you receive an item that is damaged, defective, or incorrect, please contact us as soon as possible:
Please include:
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Your order number
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A description of the issue
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Clear photos of the product and any damage
We will review the situation and assist you with the appropriate next steps.
Need More Help?
If your question has not been answered here, please contact our customer support team:
Email: Info@elyndralondon.com
Website: www.elyndralondon.com